Returns

Our Returns Policy: We will be happy to exchange the item for a replacement or to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges but we will send any exchange items free of postage charges. You have a right to cancel your order within 14 days of receiving your purchase. This 14 day period begins the day after you receive the items from us. Please notify us in writing within 14 days that you wish to cancel your order and that you intend to return the item(s ) and we will be happy to offer you a full refund. Please ensure you return the item(s) to us within 14 after cancellation. Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift voucher to the value of the lowest-selling price for the returned goods will be offered. A refund will be offered regardless if the goods are faulty. Personalised products are excluded from our returns policy and can’t be exchanged, returned or refunded unless faulty.

How do I return an item? You can send your return by post or courier. Please let us know whether you require an exchange or a refund and always include a daytime telephone number and your email address in case we need to contact you about the return. Our returns address is:

Kiddiewinkles,
The Design Hub
41 Brookley Road
Brockenhurst
Hampshire
SO42 7RB

Please let us know what you are returning and why, and whether you want a refund or exchange for another product. Please make sure your items are securely wrapped and returned at your own cost (unless faulty). We strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

What if the item is faulty? We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item. If it is more convenient for you, we can arrange to have the faulty item collected free of charge within the UK mainland. If a fault develops outside of the 30 day return period, or the item is difficult to package and return, contact us on 01625 449030 or by email to sales@kiddiewinkles.co.uk before you return the item so we can discuss the fault with you and agree the best way forward.

We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. Please provide proof of purchase when returning an item.

How do I arrange an exchange? If the product you require is still available we will exchange it for you. If the new item you require costs less than the one you have returned we will refund you the difference. If it costs more than the one you have returned we will need to take an additional payment from you before we can send you the item. Please make sure you give us a daytime telephone number or your email address so we can contact you.Please provide proof of purchase when exchanging an item. If you are unable to provide proof of purchase, an exchange or gift voucher to the value of the lowest-selling price for the returned goods will be offered.

Please advise any returns to: returns@kiddiewinkles.co.uk